CUSTOMER SERVICE EXECUTIVE - Maybank Group Customer Care
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Maybank Group Customer Care
CUSTOMER SERVICE EXECUTIVE
To be the first line of contact for customers by handling inbound telephone calls, facsimile and email from customers, providing information to customers with regard to general and product inquiries as well as understanding customer needs, identify issues and provide solutions to customers. Each agent will ensure that each call is handled in a way that contributes to the overall customer satisfaction and increases customer loyalty.
Requirements:
1. Possess Degree/Diploma from an accredited college/university with CGPA of 2.75 & above
2. Computer literate (expected to be able to operate MS Office, such as Excel, Word & PowerPoint at intermediate level)
3. Ability to speak/write fluently in English & Bahasa Malaysia
4. Ability to read & write in languages other than English and Bahasa Malaysia is an added advantage
5. Able to start work immediately
6. Ability to work on 3 shifts on 24 hour cycle
7. Ability to work on long and flexible hours
8. Ability to work on full time contract basis
Job Benefits:
1. Opportunity to work in a reputable organisation
2. Extensive training provided
3. Fun and conducive working environment
4. Competitive starting salary plus employment benefits
5. Transportation will be provided at designated pick up points
6. Opportunity to be absorbed for permanent employment
7. Career advancement opportunity
8. Competitive annual leave, allowances & reward scheme
Application Procedure:
Eligible applicants are invited to submit their applications online. Please email to with a complete resume including current and expected salary and recent passport-sized photograph. Alternatively, applicants can also send their application to :
Human Performance (HR)
Operations Support & Human Performance
Maybank Group Customer Care
Lot 12, Jalan Astaka U8/84
Section U8
Bukit Jelutong
40150 Shah Alam
Selangor
(Kindly indicate the position applied for on the top left-hand corner of the envelope)
Closing date : N/A
Only short listed candidates will be notified
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